Terms & Conditions

Currency

All prices shown on our website are in UK Pounds Sterling (£, GBP).
The price shown at the time of purchase will prevail, unless a gross pricing error has been made, in which case the situation will be reviewed with the customer on a case by case basis.

Prices do not include delivery costs. A single delivery cost will be added to your order regardless of the number of items in the order and based on the delivery country selected.

If you have selected a delivery country within the European Union (EU), then all product prices will include Value Added Tax (VAT) at the current UK rate, but exclude delivery. Please note that VAT is payable at the UK rate for any European Union (EU) resident buying through this website, except for those living in certain tax free zones (like the Channel Islands for example). If you have purchased items from within the EU but are eligible for a tax refund (for example some armed forces or diplomatic personnel), please contact us to discuss ways to obtain tax refund forms.

If you have selected a delivery country outside of the EU UK VAT does not apply, however all product prices shown are fully landed costs, with the flat rate shipping cost being added to the full order. We ship all parcels Delivered Duty Unpaid (DDU), as per our shipping policy detailed below, which means any import duty costs, as well as any further clearance charges and duties, are the responsibility of the buyer, who must pay custom duties, taxes and other fees. Furthermore, the parcel’s recipient may also be required to assist with any customs clearance procedures and our carrier or the local customs office will get in touch directly with the parcel’s recipient to do so. We cannot be held responsible for any further costs imposed by local customs and/or tax authorities beyond normal import duty clearance costs.

Purchasing

To purchase a product, simply click on the appropriate button to add it to your shopping bag, then continue browsing or access your shopping bag (basket) to check out. You can access your shopping bag at any time by clicking on the link in the top right-hand corner of every page.

To check out, simply go to your shopping bag then follow the guidelines on each new page to review your selected items, access your account if necessary, set the billing and delivery details and finally pay for the item(s) in our secure e-commerce gateway (WorldPay).
We currently accept most major credit/debit cards in our secure payment gateway, including Visa, MasterCard and American Express. We do not store, nor have access to your full card number.

Once your payment has been authorised by your bank, you will get a payment confirmation note from us by e-mail. Please note that our website is hosted in the UK and so paying through our website can be viewed as an international transaction, which many non-UK banks can block if they are not made aware of your “foreign” purchase. We therefore strongly recommend you warn your bank before any foreign transaction, as you would before travelling abroad.

Once we have received your order and the payment confirmation, we will endeavour to process your order within 24 working hours. These exclude weekends and any UK legal holidays, plus any company holidays (for example between Christmas and the New Year). Company holidays will be announced several weeks in advance; however UK legal holidays will not be announced by us as these can be viewed on various public sources.

We will dispatch your goods once we have ascertained that all product, billing and shipping details are in due form. Should there be any problem with one or more aspects of your order (for example an item may be out of stock or may require longer delivery time), we will contact you as soon as possible. Should either you or we decide to cancel the order, for any reason, before it is dispatched, the other party will not hold the first party liable for any inconveniences caused.

It is only once your order has been dispatched that the sale is deemed to be fully accepted and a sale contract is formed, based on our London (UK) address, unless you have ordered items requiring personalisation or specific manufacturing needs, in which case the contract is deemed valid once the work has started. We will send you a dispatch or manufacturing confirmation note by email to notify you and provide any invoices and tracking details we may have.

Shipping

We are sorry, but we do not ship tobacco products to the following countries: US, Canada, ROI, NI, France, Italy, Greece, India, Vietnam, Turkey, Norway, Finland, Hungary, Sweden, Ukraine, Latvia, Netherlands, Luxembourg, Portugal, Russia, Slovakia, South Africa, and Switzerland.

Company details

Puro Prestige Limited is a UK registered company

Our company number is 10733851

Our registered address is as follows:
Puro Prestige Limited
160 City Road
London EC1V 2NX
United Kingdom

Our contact telephone number is +34684390383
Email stuart.marenghi@gmail.com